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Privacy Policy

Effective Date: 10 July 2025
This Privacy Policy governs the manner in which TSQ Health Sdn Bhd (“Company”, “we”, “us”, or “our”) collects, uses, maintains, stores, and discloses information collected from users (“User”, “you”, or “your”) of the website www.biodenta.my (“Website”).

This policy is in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applies to all personal data collected through our Website, services, or offline interactions.

  1. DEFINITIONS

For the purposes of this Privacy Policy:

  • “Personal Data” refers to any information in respect of commercial transactions that relates directly or indirectly to an individual who is identified or identifiable.
  • “Processing” means collecting, recording, holding, or storing Personal Data or carrying out any operation on it.
  • “Third Party” refers to any entity other than the data subject, Company, its affiliates, employees, or data processors.
  1. COLLECTION OF PERSONAL DATA

We collect Personal Data through various means, including but not limited to:

  • When you visit, register on, or place an order through the Website;
  • When you fill out forms, subscribe to newsletters, or engage with customer service;
  • When you participate in promotions or surveys.

Types of Personal Data we may collect include:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • IP address and browser information
  • Order history and transaction details
  • Any other information voluntarily submitted by you

We do not store your payment card details. All payments are securely handled by third-party payment processors.

  1. PURPOSES OF DATA COLLECTION

Your Personal Data may be collected and processed for the following purposes:

  • To verify your identity when you interact with us
  • To process orders, payments, and deliveries
  • To respond to inquiries, complaints, and support requests
  • To maintain internal records and transaction history
  • To improve our Website, customer experience, and product offerings
  • To send marketing, product, or service-related information (only if you opt in)
  • To comply with legal and regulatory obligations
  1. CONSENT & LEGAL BASIS FOR PROCESSING

By providing your Personal Data and using the Website, you expressly consent to the collection, use, and processing of your data in accordance with this policy.

We may also process your data:

  • Where it is necessary for the performance of a contract
  • Where it is required by law
  • Where it is in our legitimate interest (e.g., fraud prevention, customer support)

You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

  1. DISCLOSURE TO THIRD PARTIES

We do not sell, rent, or trade your Personal Data to external parties.

Your data may, however, be disclosed or transferred to the following:

  • Logistics and delivery providers to fulfill your orders
  • Payment gateways for secure transaction processing
  • Regulatory bodies when required by law
  • IT and marketing service providers acting on our behalf (bound by confidentiality agreements)

These parties are only given the data necessary to perform their functions and are prohibited from using it for other purposes.

  1. COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to:

  • Maintain your session and cart functionality
  • Track browsing behavior and analytics
  • Improve website performance and personalization

Cookies are small files stored on your device. You may control cookie settings through your browser. However, disabling cookies may affect your browsing experience or prevent certain functionalities.

  1. STORAGE & SECURITY OF DATA

We adopt appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL (Secure Socket Layer) encryption
  • Secure hosting environments
  • Access controls and authentication mechanisms

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge this risk and agree to take precautions (e.g., securing your passwords).

  1. DATA RETENTION

We retain your Personal Data only for as long as necessary:

  • To fulfill the purpose for which it was collected
  • As required by applicable laws and regulations
  • For record-keeping, fraud prevention, or legal defense

When data is no longer required, it will be securely deleted or anonymized.

  1. YOUR RIGHTS UNDER PDPA

As a data subject under the Personal Data Protection Act 2010, you have the right to:

  • Request access to your Personal Data
  • Request correction or updating of inaccurate or incomplete data
  • Withdraw consent to processing (subject to legal consequences)
  • Request deletion (where legally permissible)

To exercise these rights, please contact:
📧 [email protected]

We may request proof of identity before fulfilling your request, and certain requests may be subject to a fee as permitted under the PDPA.

  1. CHILDREN’S PRIVACY

Our Website is not directed at individuals under the age of 13.
We do not knowingly collect personal information from children without parental or guardian consent. If we discover such data has been submitted without proper consent, we will delete it promptly.

  1. CROSS-BORDER DATA TRANSFERS

Some service providers we use (e.g., email platforms, cloud servers) may store or process data outside of Malaysia.
We ensure that any such cross-border transfers of Personal Data meet the standards of protection required under the PDPA and are subject to appropriate safeguards.

  1. THIRD-PARTY LINKS

Our Website may contain links to external websites.
We are not responsible for the content, privacy practices, or data handling of these third-party sites. Users are advised to read the privacy policies of such websites before providing any information.

  1. UPDATES TO THIS POLICY

We reserve the right to amend this Privacy Policy at any time to reflect changes in law, technology, or business practices.
Changes will be posted on this page with the updated effective date. Your continued use of the Website constitutes acceptance of the revised policy.

  1. CONTACT INFORMATION

For questions, requests, or concerns relating to this Privacy Policy or your Personal Data, please contact: [email protected]

We aim to respond to all inquiries within 14 business days unless a legal extension is applicable.

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